Sales and Exchanges

Thank you for shopping at Kenwood. We hope to be able to give you that real kitchen experience and look forward to you being able to share your creations with others!

As you shop at the Kenwood Eshop, we like to bring to your attention the terms and conditions that apply to your transactions with us. By placing an order or making a purchase at Kenwood, you agree to the terms set forth below.

7-DAYS exchange POLICY

We are unable to accommodate returns and refunds of all Products hence encourage you to go through the Product details and features in our website to make sure that the Product meets your requirements. We endeavour to ensure that all the products on our website are accurately described.

Products can only be exchanged if they are defective or damaged upon delivery to you, or the wrong order has been sent. You may return the Product to us for an exchange within 7 days from the date of delivery of the Product when you
- receive a faulty or damaged Product
- receive a product that is fundamentally different in nature from the Product you ordered.

Please note that after 7 days, Kenwood shall have no liability to you.

Exchange

To arrange for an exchange, please contact us at eshop.sg@delonghigroup.com with a detailed description of the fault or damage with supporting photos or videos. This will help us to facilitate your exchange in the shortest time possible.

Refunds

If for any special circumstances a refund is conducted, our Logistics team will contact you to schedule for the collection. We will only perform the refund after we collect the returned item. All refunds will take 14 days to process and we will issue in the form of a credit back to the original method of payment. However, Kenwood reserves the rights to change the mode of refund. Refunds will be calculated as follows:  Purchase Price – Delivery Fee = Refunded Amount (S$).

Order cancellation

Please submit your request to eshop.sg@delonghigroup.com within one hour from the time of purchase and and our team will let you know if the cancellation request is successful.

Order Confirmation

Kenwood will email the sales order confirmation within the day of purchase which will reflect the products purchased. Please keep this sales order confirmation as proof of purchase.

Product Information

We endeavour to ensure that all the products on our website are accurately described. Unfortunately, on some occasions, it is possible that our website will contain errors and we reserve the right to correct any errors or inaccuracies at any time, including after you have placed an order.

We endeavour to ensure that all colours are displayed accurately, but you should be aware that colours may appear slightly differently on different displays and screens. The shade of colour from screen to screen is not a fault or error.

We aim to update our website regularly and may change the content at any time. If the need arises, we may suspend access to our website, or close it indefinitely. We will use reasonable endeavours to ensure our website contains accurate information and content, however, we reserve the right to update our website as soon as an inaccuracy or error is brought to our attention.